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Alfred & Victoria Associates
Support Engineer
Lagos, Nigeria
Alfred & Victoria Associates
Infrastructure Engineer
Lagos, Nigeria
Main One Cable
CLOSEDData Center Service Analyst
Lagos, Nigeria
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Alfred & Victoria Associates
CLOSEDSupport Engineer
Lagos, Nigeria
Closing: May 18, 2024
7 days remainingPublished: May 3, 2024 (8 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications
Academic / Education:
Academic / Education:
- Preferred B.Sc / HND in Computer Science.
Certifications:
- CCNA is preferred.
- MCP is preferred.
Experience:
- 1- 4 years’ work experience.
- A previous experience in support or IT department.
Technical Skills:
- Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
- Basic routing & switching knowledge.
- Basic RF knowledge.
- Ability to resolve problems remotely.
Key Skills & Competencies:
- Interpersonal relationship.
- Maintain a good communication and interaction with customers and colleagues.
- Self-learner.
- Communications skills, both verbal and written.
Language
Responsibilities
Qualifications
Academic / Education:
Academic / Education:
- Preferred B.Sc / HND in Computer Science.
Certifications:
- CCNA is preferred.
- MCP is preferred.
Experience:
- 1- 4 years’ work experience.
- A previous experience in support or IT department.
Technical Skills:
- Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
- Basic routing & switching knowledge.
- Basic RF knowledge.
- Ability to resolve problems remotely.
Key Skills & Competencies:
- Interpersonal relationship.
- Maintain a good communication and interaction with customers and colleagues.
- Self-learner.
- Communications skills, both verbal and written.
Language
Job Description
- Provide technical support service via phone, email, and other channels as required to clients.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper follow up and closure of all pending tickets.
- Interact with customers to provide and process information in response to complaints and inquiries.
- Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.
Personal Duties
- Report to the Head of Department.
- Respond to client complains in a proper and professional manner.
- Should maintain a high level of personal responsibility.
- Abide and apply the rules and regulations of the department and the company as a whole.
- Responsible for achieving any assignment given by the Manager.
- Keeping up to date with departmental and company notification via Emails, notice board and other mediums.
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